Delivery & Returns

 

 

Delivery and Returns Policy

All of our products can be viewed or collected at our workshop in Dandenong South.

After ordering online you will receive an email confirmation from eWAY payment gateway with your order details. Expect this email within a few minutes of ordering ( if you provided your email address).

Your order will be dispatched  within 48 hours on business days (Mon-Fri). Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Public holidays and very busy periods (ie. the six weeks leading up to Christmas) may affect dispatch and delivery times. Once your order has been dispatched, you will receive email confirmation.

Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out of stock. We will contact you to discuss this. We will always contact you to discuss delivery of larger items to ensure we are providing the best options for your situation.

If you want to make any changes to your order, please contact us and we will work with you to solve the issue.

If for any reason you are not satisfied with your purchase we will give you a refund, minus postage costs incurred, as long as the product is returned exactly how it left our workshop. Iron Roster will not be held responsible for returned goods damaged in transit.

Items should be returned in their original packaging to make sure they are protected in transit within 14 days of receiving your order.  We recommend that items are returned to us via courier to make sure they are protected and insured during transit. However, you may return the goods by any secure means. Your refund will be credited to the account from which you made your purchase minus any postage costs incurred by Iron Rooster.

We guarantee the products you purchase from Iron Rooster will be of high quality and will reach you in good condition. If any damaged or faulty goods are received please contact us as soon as possible preferably with a photo of the product. Where the item is determined to be damaged or faulty, Iron Rooster will cover the costs of postage and replace the damaged item.

We ask that you please contact us regarding any returns.